http://counterpointmatters.disqus.com/Business Relationships in our Social Media WorldenThu, 22 Jan 2009 12:21:51 -0000http://www.jododdssocialmedia.com/general-marketing/what-can-you-do-to-upsell-your-customers/#comment-10113855<p>Exactly, Drew, and what I was talking about in my Attraction Action this week when I gave examples of shoe shops offering shoe care products to keep your new shoes in good condition, hairdressers offering products to maintain your style and petrol stations offering screenwash, which we usually don't remember we need until we're driving down the motorway with a dirty windscreen!</p><p>Thanks for contributing.</p><p>Jo</p>Jo DoddsThu, 22 Jan 2009 12:21:51 -0000http://www.jododdssocialmedia.com/general-marketing/what-can-you-do-to-upsell-your-customers/#comment-10113854<p>Jo,</p><p>I think it's an exciting question. "What else do my customers really need?" Now we're not selling -- we are helping.</p><p>For many people in the service industry, that feels a lot better than hard selling. And in the end, it earns us even more repeat business.</p><p>You can't beat that!</p><p>Drew</p>Drew McLellanWed, 21 Jan 2009 19:57:07 -0000